Help center

How Rent N Roll works and answers to the questions we hear most.

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How it works

I want to rent cameras

01
Find the camera you need
Browse cameras from owners near you. Every listing shows one all-in daily price, and longer rentals can get a lower day rate when the owner offers one.
02
Pick your dates, sign, and pay
Choose your dates, review the quote, then sign the rental contract and pay up front. Your payment and security deposit are held in escrow until the rental plays out.
03
Owner accepts within 24 hours
The 24-hour window starts when your payment lands. If the owner declines or does not respond in time, you get back everything you paid.
04
Meet up and confirm handoff
The owner sets pickup and return times, and we email both of you a reminder the day before. At pickup, the owner uploads at least 3 proof photos and confirms handoff. At return, you upload at least 3 proof photos and confirm the camera is back.
05
Deposit released
Your deposit is released automatically within 24 hours of the return being confirmed, unless an issue is raised.

I want to list my camera

01
Verify your identity
A one-time check with your legal name and a government ID unlocks the ability to list cameras.
02
List your camera
Add photos, condition, kit contents, and your daily rate. You can offer lower day rates for longer rentals. Our team reviews every new listing before it goes live, and edits go back through review.
03
Accept paid bookings
Renters sign the contract and pay before you accept, so every request you see is already funded. You have 24 hours from payment to accept. If you decline or let it lapse, the renter is refunded in full.
04
Schedule and hand off
Set pickup and return times in the booking. At pickup, you upload at least 3 proof photos and confirm handoff. At return, the renter uploads at least 3 proof photos and confirms return.
05
Get paid
Your earnings settle to your wallet after the return is confirmed. If the camera comes back damaged, contact support before the deposit is released.

Frequently asked questions

How do payments work?

You sign the rental contract and pay when you request the booking. The Rent N Roll price you see is all-in; delivery costs, if any, are arranged and paid outside Rent N Roll. Your payment and security deposit are held in escrow: the owner is paid out after the rental, and your deposit comes back after a clean return.

What if the owner declines my request?

You get back everything you paid, in full. The same applies if the owner does not respond within 24 hours of your payment.

What happens at pickup and return?

The owner sets the pickup and return times, and we email both sides a reminder the day before. At pickup, the owner uploads at least 3 proof photos and confirms handoff in the app. At return, the renter uploads at least 3 proof photos and confirms return. Those photos are the condition record for the rental.

When do I get my deposit back?

Your deposit is released automatically within 24 hours of the return being confirmed. If an issue is raised in that window, the deposit stays held while our team looks into it.

What happens if a camera is returned damaged?

Contact support as soon as you spot the damage, before the deposit is released. The handoff photos from pickup and return are the condition record, and our team reviews them with both sides before deciding what happens with the deposit.

What if the other party does not show up?

Owners can report a renter no-show with photo evidence from the pickup. The renter then has 48 hours to contest the report with their own evidence. Our team reviews every report and makes the call. No money moves until that decision is made.

Can I cancel a booking?

Yes. If you cancel before the owner accepts, you get back everything you paid, including the service fee. After the owner accepts, the listing’s cancellation policy (Flexible, Moderate, or Strict) decides how much of the rental amount is refunded. Your deposit always comes back in full. Delivery costs paid outside Rent N Roll are handled outside the custodial refund, and the service fee is not refunded after acceptance. If the owner cancels after accepting, you are refunded in full and the owner pays a ₱200 penalty.

Why do I need to verify my identity?

A one-time verification with your legal name and a government ID protects renters and owners from fraud. It is required before you can book or list cameras, and you only do it once per account.

I have an open booking, where do I check it?

I still need help.

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